Terms and Conditions

The Home Systems Heating and Cooling

Effective Date: 12/09/2024

Welcome to The Home Systems Heating and Cooling. These Terms and Conditions (the “Terms”) govern your use of our website (the “Site”), services, and any related interactions. By accessing or using our Site or services, you agree to be bound by these Terms. If you do not agree, please discontinue your use of our Site and services immediately.

1. Use of Our Site

Your use of our Site and its content is subject to the following rules:

  • Permitted Use: You may use our Site for personal, non-commercial purposes only.
  • Prohibited Activities: You may not:
    • Reproduce, distribute, modify, or publicly display any content from our Site without prior written authorization.
    • Attempt to gain unauthorized access to our systems, servers, or networks.
    • Use the Site in any manner that disrupts its operation or violates applicable laws.
    • Upload or transmit malicious code, viruses, or other harmful content.
  • Intellectual Property: All content, including text, graphics, logos, videos, and other materials on our Site, is protected by copyright, trademark, and other intellectual property laws. Unauthorized use is strictly prohibited.

We reserve the right to terminate your access to the Site for any violation of these Terms.

2. Service Terms

The Home Systems Heating and Cooling provides professional HVAC installation, repair, maintenance, and related services for residential and commercial properties. By engaging our services, you agree to the following:

  • Service Scope: We will provide the services outlined in your written estimate or service agreement. Any changes to the scope of services must be approved in writing by both parties.
  • Estimates and Quotes:
    • Estimates are based on preliminary information provided by you. Additional costs may apply if unforeseen conditions arise or if additional work is required after an inspection.
    • We will notify you of any changes to the original estimate before proceeding.
  • Customer Responsibilities:
    • Ensure that service areas are safe, clean, and accessible before technicians arrive.
    • Provide accurate and complete information about your HVAC system, including prior service history or known issues.
    • Remove valuables and fragile items from the work area.

3. Payment Terms

  • Payment Due Date: Payment is required upon completion of services unless otherwise agreed upon in writing.
  • Payment Methods: We accept cash, checks, and major credit cards. Online payment options may also be available through our Site.
  • Late Payments: Outstanding balances beyond the due date may incur late fees or interest charges.
  • Disputed Charges: If you have concerns about an invoice, please notify us within seven (7) days. Failure to dispute charges within this time frame constitutes acceptance of the invoice as accurate.

4. Warranty

The Home Systems Heating and Cooling provides limited warranties as specified in individual service agreements. These warranties cover defects in materials and workmanship under normal usage conditions.

  • Scope of Warranty:
    • Warranty terms and durations vary by service or product.
    • Warranty claims do not cover damage resulting from misuse, neglect, accidents, or unauthorized repairs.
  • Filing a Warranty Claim: Contact us directly for warranty claims. Claims will be reviewed and validated by our team. Documentation, such as proof of service or invoices, may be required.

5. Limitation of Liability

The Home Systems Heating and Cooling strives to deliver exceptional services, but we are not liable for:

  • Incidental or Indirect Damages: Loss of use, loss of profits, or any consequential damages resulting from service delays or product failures.
  • External Factors: Delays or damages caused by weather, supply chain disruptions, or issues beyond our control.
  • Customer Negligence: Issues arising from failure to follow maintenance instructions or misuse of HVAC equipment.

Our liability is limited to the cost of the services provided.

6. Cancellation Policy

  • Cancellations by Customers:
    • Cancellations must be made at least 24 hours before the scheduled service.
    • Late cancellations may result in a cancellation fee.
  • Cancellations by The Home Systems:
    • We reserve the right to cancel or reschedule services due to unforeseen circumstances. Customers will be notified promptly, and rescheduling will be prioritized.

7. Privacy Policy

Your privacy is important to us. By using our Site or services, you consent to the collection, use, and storage of your personal information in accordance with our Privacy Policy.

  • Data Collection: We may collect information such as your name, address, email, phone number, and payment details to provide services and process transactions.
  • Data Sharing: We do not sell or share your information with third parties, except as required to provide services or comply with legal obligations.
  • Security Measures: We use encryption and other security measures to protect your personal information.

For more details, please review our full Privacy Policy on our Site.

8. Changes to Terms

We reserve the right to update these Terms at any time. Changes will take effect immediately upon posting to our Site. It is your responsibility to review these Terms periodically. Continued use of our services constitutes acceptance of the revised Terms.

9. Dispute Resolution

In the event of a dispute, the following process will apply:

  • Arbitration: Any disputes will be resolved through binding arbitration in [Insert City, State], in accordance with the rules of the American Arbitration Association.
  • Governing Law: These Terms are governed by the laws of [Insert State], without regard to conflict of law principles.
  • Legal Fees: Each party will bear its own legal fees unless otherwise determined by the arbitrator.

10. Contact Information

If you have any questions, concerns, or need assistance, please contact us:

The Home Systems Heating and Cooling
12351 Paseo Nuevo Dr #A
El Paso, TX 79928
Phone: (915) 858-4141 or (915) 856-2935
Email: thehomesystems@ymail.com
Website: www.thehomesystems.com

Office Hours:
Monday – Friday: 9:00 a.m. – 5:00 p.m.
Saturday & Sunday: Closed